Citizen Life Events Wallet

Delivery case study pack — readable project artifacts (no downloads).

What this pack contains

This is a structured set of PM artifacts for a citizen-centric “life events” digital wallet concept. The aim is to show how I organise scope, governance, risk, and cost/resourcing in a way that’s clear enough to run.

Work Public Services Digital Transformation Hybrid Delivery PM Artifacts

At a glance

  • Programme: Irish Government Life Events Programme (Digital Wallet + MyGovID integration)
  • Timeline: Jan 2024 – Dec 2025
  • Budget: €25M
  • Core journeys: birth, death, marriage, driving, home ownership
  • Delivery approach: Hybrid governance (stage gates + compliance) with Agile Scrum delivery teams
  • Selected outcomes: 524K downloads (3 months), 99.7% uptime, 47% reduction in time-to-complete

Open the artifacts

Each artifact is a readable page. Tables are formatted for quick scanning.

Project Charter

Artifact

Purpose, scope, stakeholders, governance, success measures, and constraints.

Open

Risk Register

RAG

Top delivery risks with Impact × Likelihood scoring, mitigations, and owners.

Open

Cost & Resource Management

Model

Team model, cost lines, and practical controls for keeping spend predictable.

Open

Disclaimer (Standalone)

Reusable

Copyable disclaimer page you can reuse for every future case study pack.

Open

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